Refund Policy
We want you to love your Rainbow Tallow. Our Quality Commitment: every jar is whipped by hand in small batches, and we take pride in our craft. If something is wrong with your order, contact us so we can review it individually.
Step one is always: contact us first. Email team@rainbowtallow.com with your order number before doing anything else. Most of the time we can help. Many customers just need a quick tip on how much to use or how to warm it. Returns or other remedies, where applicable, must be arranged with us first, subject to your legal rights.
Pro Tip: Ordering 2 or 3 jars? Open one jar first and try it before opening the rest.
Quality Commitment: Every jar is whipped by hand in small batches. We take pride in our craft, but nobody’s perfect. If your jar arrives damaged, defective or incorrect, email us with your order number and photos. We review each issue individually to determine the appropriate next step. This is not an automatic replacement or money-back guarantee.
Please note: Rainbow Tallow is fresh, handmade skincare with a shelf life. For hygiene and freshness reasons, we do not offer change-of-mind returns or refunds on opened or unopened jars, including multi-jar bundles, except where required by applicable law.
Heat and Melting in Transit
Rainbow Tallow is made from natural tallow with no stabilizers or fillers, so it softens in heat. During warm weather, a jar may partly or fully melt in transit. This is normal for real tallow and is not damage or a defect.
A melted jar is the same product with the same ingredients and the same benefits. It may lose its whipped swirl or settle into layers, but it works just as well. To firm it back up, place the jar in the fridge for 30 to 60 minutes, then store it somewhere cool.
Because melting does not change the product, we do not offer returns, refunds or replacements for jars that soften or melt in transit, except where required by applicable law. A cracked jar is still covered by Our Quality Commitment below.
How Our Quality Commitment Works
Need help with your jar?
- Email team@rainbowtallow.com with your order number.
- Describe the issue and include photos if your order arrived damaged, defective or incorrect.
- We’ll review your concern individually and let you know the next steps.
Please do not send anything back without contacting us first.
We do not accept voluntary returns of opened or unopened jars. If a return is required as part of an applicable remedy, we will provide instructions. Sending a package back without approval does not create eligibility for a refund or replacement, subject to your legal rights.
Subscriptions: We do not offer change-of-mind returns or refunds on first subscription shipments or renewal shipments, except where required by applicable law. You can cancel or pause anytime before your next billing date so you’re never charged for a shipment you don’t want. Damaged, defective or incorrect subscription orders are reviewed under Our Quality Commitment.
Where a refund is approved or legally required, it will be issued to your original payment method within 10 business days. For a single jar from a discounted bundle, the refund amount is based on the price paid per jar, not the regular standalone price. This does not limit any refund amount required by law.
Your rights and earlier orders: Nothing in this policy limits your statutory consumer rights. Orders placed while our previous One Jar Promise was in effect remain covered by the terms offered at the time of purchase.
Questions? team@rainbowtallow.com